So when you think of a brand, what pops into your head? Is it a name? How about a catchy slogan? Perhaps it’s an experience that evokes a positive memory.
Brands are always fighting for space in people’s minds. Whatever thought came to yours, this impression was influenced by the sum of the company’s attributes and your perceptions about them. A brand is NOT formed through a single quality, such as the logo. It is a series of elements that shape brand recall, which we explore briefly in this article.
Behind every successful brand is a vision that has been squarely defined and consistently executed to serve its target audience.
Identifying brand personality dimensions early on will inform name selection, logo design, and color palette. Do you want to be perceived as wholesome, reliable, and down-to-earth? What about adventurous and outdoorsy? Perhaps your product is innovative and modern.
In branding, it’s important to carefully contemplate every aspect of your business, from the consumer you wish to serve to the values you want your brand to encapsulate. Creating a brand from scratch is hard work and an ever-evolving process, but if you define brand personality up front, it will set a framework for authenticity and raise the bar for quality user engagement.
In branding, everything “starts” with the name because it is how people refer to your offering.
The right name is the foundation of a great brand and in my experience the toughest part of the process. This initial decision sets the tone for how you will shape your corporate personality and the way you deliver your message. It doesn’t necessarily get any easier after this initial accomplishment, but it sure feels great once you’ve settled on a name that everyone can get excited about.
Part of this process includes securing a meaningful domain name. The rise in custom domain name extensions has made it easier to secure a relevant name that people can remember, placing creativity before and after the dot!
A logo symbolizes the qualities, values, and purpose of a company, and at the same time serves as an identifier.
Brands elicit visual recognition through their logo, of course, just as people are identified through their appearance. A logo’s purpose is to facilitate an emotional association with the company’s tangible, functional attributes of a product or service, as well as the intangible characteristics, such as image or attitude. A logo is a single representation that manifests a wide spectrum of company attributes and the emotional experiences attached to them.
The logo is designed to evoke a certain sentiment and to a certain extent the logo, over time, takes on the collective attitude of an audience through their series of brand experiences. A logo is a focal point on which the whole of your branding hangs. As well as communicating your values and summing up your company, it enables consumers to recognize your products or services on just one glance.
A Tagline is a brand-bite that summarizes an aspect or attitude about your offering.
A well-written, catchy tagline can bring a marketing campaign to awareness and help people remember you. Whether or not one is needed can depend on the type of product or service your company provides. However, one only needs to see a great tagline to recognize the powerful impact a creative one has on consumer buying trends.
See our article "How to make a great tagline?"
Delivering a consumer-oriented experience means understanding your clients and the solutions they need.
If it is not clear what value your product or service delivers to the marketplace, then you will be unable to build a compelling brand. A clearly communicated value proposition (link) identifies concrete benefits you provide to clients in a way that is differentiating and easily understood.
A brand promise is a mini mission statement that communicates the value proposition of an offering or product
It is essentially your agreement with the customer to consistently and reliably uphold a certain standard of service or product quality. A credible, authentic pledge with a compelling benefit to customers can separate the best from the rest. Think Geico's meaningful "15 minutes or less can save you 15% or more on car insurance" promise. When a promise is made and kept, it causes a powerful bond to form with the customer. This loyalty is a driving force.
Make sure to keep it genuine and achievable, though, because a broken promise can make the difference between a repeat customer and one that goes to your competitor and never looks back. "The Best Brand Promise Examples We’ve Seen" by Kevin Liefler highlights others.
How a company transmits its brand and connects with others rests on the principals it lives by every day.
In the same way that the aspect of someone’s character is presented and perceived by the way in which one conducts oneself, the behavior of a firm influence our sentiment and experience. The brand personality is built over time through what the company says and does, from the values it conveys to how it packages its services, the tone of voice it carries and everything in between.
The bond a company forms with people through experiences and emotional connections is the foundation to success.
The intricacies of relationship dynamics play a great role in brand awareness. How a product or service makes us feel influences our buying behavior. Successful brands achieve a higher level of power over the marketplace by mastering the art and science of relationship building. Great brands understand what makes their clients tick.